Octogenarian Service Provider

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The world's population continues to age: more people are living into their 80s, 90s and 100s. There will be more opportunities to provide services to these groups across a range of industries and sectors.

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Content Library: Octogenarian Service Provider
The Art of Troubleshooting for Customer Support Professionals more_vert
The Art of Troubleshooting for Customer Support Professionalsclose

How to become a great troubleshooter and pass on this knowledge to others on your team.

Build your skills in:
  • Troubleshooting
  • Customer Service Passion
  • Problem Solving
  • About
  • Free
  • Basic
  • How To Become a Better Listener more_vert
    How To Become a Better Listenerclose

    Studies on listening have show that we spend 60% of our communication time listening and that the average person can only remember 10% of that 3 days later. Discover why most of us find listening so difficult and how we can improve our listening skills.

    Build your skills in:
  • Active Listening
  • Listening Skills
  • Empathy
  • About
  • Free
  • Basic
  • Communicating across cultures more_vert
    Communicating across culturesclose

    To succeed in a cross-cultural business setting, it's important to understand the differences in how people communicate. Language isn't the only barrier. Pace, style, and nonverbal cues all affect how messages are received.

    Build your skills in:
  • Attuned to Culture
  • Compassion
  • Empathy
  • About
  • Free
  • Intermediate
  • Reboot podcast more_vert
    Reboot podcastclose

    The Reboot podcast showcases the heart and soul, the wins and losses, the ups and downs of startup leadership

    Build your skills in:
  • Coach-ability and the Desire to Coach Others
  • Diplomacy in Difficult Situations
  • Empathy
  • About
  • Free
  • Intermediate
  • ICF Core Competencies more_vert
    ICF Core Competenciesclose

    11 core compentencies to provide greater understanding about the skills and approaches used within today’s coaching profession as defined by the International Coach Federation

    Build your skills in:
  • Coach-ability and the Desire to Coach Others
  • Consulting
  • Empathy
  • About
  • Free
  • Intermediate
  • Top 11 skills of an effective facilitator more_vert
    Top 11 skills of an effective facilitatorclose

    There are certain skills you can work on or acquire that will help you in your journey to becoming an effective facilitator.

    Build your skills in:
  • Facilitation of Discussion
  • Empathy
  • Nonverbal Communication
  • About
  • Free
  • Basic
  • 5 Ways to Listen Better more_vert
    5 Ways to Listen Betterclose

    In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening." In this talk, Treasure shares five ways to re-tune your ears for conscious listening -- to other people and the world around you.

    Build your skills in:
  • Active Listening
  • Listening Skills
  • About
  • Free
  • Intermediate
  • The Science of Listening more_vert
    The Science of Listeningclose

    Corporate leaders’ 360-degree feedback indicates that one out of four of them has a listening deficit — the effects of which can paralyze cross-unit collaboration, sink careers and, if it’s the CEO with the deficit, derail the company.

    Build your skills in:
  • Active Listening
  • Listening Skills
  • About
  • Free
  • Basic
  • Advanced Communication Skills more_vert
    Advanced Communication Skillsclose

    Discover how people think, how they process information, and what goes on behind the scenes.

    Build your skills in:
  • Communication
  • Listening Skills
  • Active Listening
  • About
  • Free
  • Advanced