Empathy for Co-workers and Vendors

When it came to those more difficult conversations, the team always appreciated Yukio's empathy. Everyone noticed he was able to recognize and adapt to each person's unique traits, and ask them for their feelings and perspectives whatever the situation.

Empathy is the ability to accurately put yourself "in someone else's shoes"– to understand the other's situation, perceptions and feelings from their point of view – and to be able to communicate that understanding back to the other person.

Empathy can be developed by learning to identify your own feelings, experiencing the major differences among people, and regularly asking others for their perspectives and feelings regarding a situation.

Content Library: Empathy for Co-workers and Vendors
The TED guide to public speaking more_vert
The TED guide to public speakingclose

Since taking over TED in the early 2000s, Chris Anderson has shown how carefully crafted short talks can be the key to unlocking empathy, stirring excitement, spreading knowledge, and promoting a shared dream.

Build your skills in:
  • Public Speaking
  • Presentation Skills
  • Persuasion
  • About
  • Free
  • Intermediate
  • 5 Instructional Strategies more_vert
    5 Instructional Strategiesclose

    Instructional strategies are the techniques instructors use to deliver training. They can be used in a variety of formats and scenarios.

    Build your skills in:
  • Instructing
  • Facilitation of Discussion
  • Learning Strategies
  • About
  • Free
  • Intermediate